Cancellation Policy

Effective 14th Decemeber 2024

At Embrace Mental Health, we understand that unforeseen circumstances may arise, leading to a need to cancel or reschedule appointments. To ensure we can provide high-quality care to all clients and manage our schedules effectively, we have implemented the following cancellation policy:

1. Notice Period for Cancellations

Clients are required to provide at least 48 hours’ notice if they need to cancel or reschedule their appointment.

• This allows us to offer the appointment slot to other clients on our waiting list.

2. Cancellation Fees

If a client cancels within 48 hours of their scheduled appointment or fails to attend, the following fees will apply:

• Less than 48 hours’ notice: 100% of the appointment fee will be charged.
• No-show (failure to attend without notice): 100% of the appointment fee will be charged.

These fees may be waived under extenuating circumstances at the discretion of the practitioner.

3. How to Cancel or Reschedule

To cancel or reschedule an appointment, please contact us as soon as possible:

• Phone: 0457 855 583
• Email: laura@embracemh.com.au
• Online Booking Portal: https://www.halaxy.com/profile/ms-laura-christie/social-worker/1373071

4. Late Arrivals

If a client arrives late to an appointment:

• The session may need to be shortened to avoid impacting subsequent appointments.
• The full appointment fee will still apply.

5. Exceptions

We understand that emergencies and unforeseen circumstances occur. If this happens, please let us know, and we will do our best to accommodate your situation.

This policy ensures that:

• We provide fair and equal access to our services for all clients.
• Appointment slots are effectively utilised.
• Our practitioners’ time is respected.

By booking an appointment with Embrace Mental Health, clients agree to abide by this policy.